Refund and return policy

International merchandise: Since it is not easy to implement returns when the return is delayed, No return or refund, please consider carefully when placing an order.

Domestic embroidery needle method reference book product and online hand embroideryart therapy course ,No returns or refunds, Please consider carefully when placing an order.

Domestic goods：

  • In accordance with the provisions of the Consumer Protection Law, within seven days of the receipt of the goods, if the goods are defective or unsatisfactory, you are entitled to a seven-day hesitation period (appreciation period) from the day after the goods arrive.
  • If you want to process a return during the appreciation period, you must meet the return conditions (your product must be unused and in the same condition as the product you received), and it must also be in the original packaging. Please keep the product and the original packaging intact.
  • We only accept returns from the person who purchased the item, and do not accept returns from anyone other than the buyer.
  • To apply for a return during the 7-day appreciation period, please follow the steps below to apply:
    1. Step 1: Please log in to [Members Area] [Order] to query, click [Apply for Return] of the corresponding order and fill in the reason for return and refund information according to the steps, and send the return application after completing the filling. :
      ◉ Please be sure to complete the online return application and explain the reason for the return during the appreciation period, so as not to affect your return rights.
    2. Step 2: In order to ensure your return rights, please keep the integrity of the returned goods. Please keep the phone open after handling the return, and prepare the original goods and all packaging and accessories so that they can be delivered to the partner specified by the partner. Retrieve from the logistics system. After the logistics system picks up the package, it will provide you with a receipt. Please keep it.
    3. Step 3: After the goods are returned and checked, the refund of the order will be completed within 7~10 working days. Credit card payments will be refunded directly, and it will take another 5~7 working days after the refund. You can check the credit information at the card issuing bank.
  • No refunds for the following reasons:
    1. Downloadable software products.
    2. There are obvious signs of use or damage.
    3. Any item in a non-original condition is damaged or missing parts due to reasons other than our fault.
    4. If the label, any item identifying or adding the source of the item has been removed.
    5. Items damaged as a result of trying to repair or asking others to repair it.
  • Note for returned goods:
    1. Please be sure to maintain the integrity of the product. When returning the goods, they must be in the original state and the original packaging must be restored. Please use the original logistics packaging materials (cartons or bags) when the goods arrive, and hand them to the logistics staff after packaging.
    2. If the original logistics packaging materials have been discarded or damaged, please add appropriate packaging materials to protect the products outside the product packaging.
    3. The appreciation period is not a trial period. The returned goods must be in a complete original packaging (such as an outer box) and in a brand new condition.
    4. At the time of product acceptance, if the product itself or its packaging has missing parts, stains, etc. that are difficult to restore, it may affect your return rights, so please be aware.
    5. Please note that the integrity of the product body, accessories, original packaging (such as the outer box) and all accompanying documents or information must be maintained. Do not miss any accessories or damage the original outer box. The necessary fees for restoration may be paid according to the degree of damage.
    6. It is recommended that you check the product as soon as possible after receiving the product in accordance with the normal procedures. If the product is defective, you can apply for a return. Please keep the product in its original condition, take pictures and keep it, and immediately contact the company's customer service team.
  • Refund:
    1. After receiving and reviewing your return, we will send you an email to notify you that we have received your returned product. We will also notify you to approve or reject your refund.
    2. The refund issued will only be the cost of the product, excluding packaging/delivery costs for sending the product to you.
    3. If you are approved, we will process your refund, and the refund will be processed using your original payment method.
  • Delayed or lost refund:
    1. If you have not received a refund, please check your bank account again first.
    2. Then contact your credit card company, it may take some time for your refund to be officially released.
    3. Next contact your bank. There is usually some processing time before refunds.
    4. If you have completed all of these operations but still have not received a refund, please contact us via email connect. .
  • Return shipping fee:
    1. Since Taiwan domestic products are free of shipping, if the return is established, you will be responsible for paying the round trip shipping cost, which will be deducted by the refund. Please consider carefully when placing the order.
    2. If you want to return your product in Taiwan, we will arrange for the freight company to collect the returned product at home.